Refund Policy

The Bakery Refund & Cancellation Policy

 

Refund Policy

 

At TBC Bake, every item is handcrafted and baked fresh to order. Because our products are perishable food items, all sales are final. We do not accept returns, exchanges, or provide refunds for: Fresh baked goods, Custom orders, Specialty or seasonal items,  or Personalized products.

 

Food that has left our possession We cannot restock or safely resell food products once they have been picked up or delivered.

Order Accuracy is crucial. Please review your order carefully before completing your purchase. By placing an order, you confirm that all requested items, quantities, flavors, spelling, pickup or delivery information, and special instructions are correct.

 

If We Make a Mistake Your satisfaction is important to us. If you believe your order was incorrect due to an error on our part, please contact us within 24 hours of pickup or delivery with: Your order number, Photos of the product, A description of the issue and If we determine that the mistake was ours, we may, at our discretion: Replace the product, Issue a store credit, or Offer another reasonable resolution.

 

 

 

 

Cancellations:

 

Because we begin purchasing ingredients and preparing orders in advance, cancellations are subject to the following:

 

More than 72 hours before pickup: Eligible for a refund of any amount paid except the non-refundable deposit.

 

Within 72 hours of pickup: No refunds.

Same-day cancellations or no-shows: No refunds.

 

Allergies

Our products may contain or come into contact with common allergens including wheat, milk, eggs, soy, peanuts, tree nuts, and other allergens. While we take reasonable precautions, we cannot guarantee an allergen-free environment. By Placing an Order By completing your purchase, you acknowledge that you have read and agree to this Refund & Cancellation Policy.